Privacy policy

Last Updated: April 6, 2025

This Privacy Policy explains how Sublime Backdrop (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase on www.sublimebackdrop.com (the “Site”), or otherwise interact with us in relation to the Site (together, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refers to you as a user, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this policy.

By accessing or using the Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on the Site, revise the “Last Updated” date, and take other steps as required by applicable law.

Personal Information We Collect

We collect the following personal information when you interact with us:

  • Name

  • Address

  • Email address

  • Phone number

  • Purchased items

  • Payment method

  • Any other personal information you may provide to Sublime Backdrop

We may also automatically collect personal information when you visit our website.

Information We Collect Directly from You

We collect personal information when you:

  • Purchase products from our website

  • Create an account on our website

  • Complete a survey, enter a contest, or participate in a promotion

  • Subscribe to our newsletter

Certain features of the Services may require you to provide specific information. You may choose not to provide this information, but it may limit your ability to use those features.

Information We Collect Automatically

We collect information from your browser, including:

  • IP address

  • Device type and language

  • Access times

  • Cookies your browser accepted from us (see “Cookies” section in our Terms & Conditions)

  • Referral website addresses

Information from Third Parties

We may also collect information about you from third parties, including:

  • Service providers such as Shopify who support our Site and Services

  • Payment processors that collect billing and payment information to process your order

When you visit our Site, interact with our emails, or engage with our advertising, we and third parties may automatically collect information via online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

All third-party data will be handled in accordance with this policy. See also “Third-Party Sites & Links” below.

How We Use Your Personal Information

  • To Provide Services and Fulfill Contracts. We use your information to provide our Services and fulfill contracts with you, including processing payments, fulfilling orders, sending transaction notifications, account setup and management, organizing shipping, and managing returns or exchanges. We may also enhance your experience through Shopify’s services, subject to their privacy policies.
  • Marketing and Advertising. We may use your information to send you marketing communications by email, SMS, or postal mail and show you targeted ads on our Site and other platforms.
  • Fraud Prevention and Security. We use your information to detect and address fraud, illegal activity, or malicious behavior. You are responsible for securing your account credentials. Please contact us immediately if you suspect a security breach.
  • Customer Support and Service Improvements. We use your information to provide customer service and improve our Services, which is in our legitimate interest to maintain and grow our business relationship with you.

Cookies

Like many websites, we use cookies. For details on the cookies used through Shopify, visit: https://www.shopify.com/legal/cookies.
Cookies help operate and enhance our Site, analyze usage, and personalize experiences. Third parties may also use cookies on our Site for marketing and personalization.

Most browsers accept cookies by default, but you can disable them. Note that blocking cookies may affect your experience and disable parts of the Services.

How We Share Personal Information

We may share your information in the following cases:

  • With service providers (e.g., IT services, payment processors, analytics providers, order fulfillment, customer service)

  • With business and marketing partners (in accordance with their privacy policies)

  • With your consent or at your request (e.g., to enable social media integrations or shipping)

  • With affiliates and corporate group members

  • In the context of a business transaction (e.g., merger, acquisition), or to comply with legal obligations, enforce policies, or protect rights

We do not use or disclose sensitive personal information without your consent or for purposes of profiling characteristics.

Third-Party Sites & Links

Sublime Backdrop may include links to third-party websites or platforms. We are not responsible for the privacy or security of these external sites, nor for the accuracy of their content. Public or semi-public information you share (e.g., on social media) may be visible to others and subject to third-party use beyond our control.

Security and Retention of Your Information

We use physical, electronic, and procedural safeguards to protect your information. However, no security system is perfect. Avoid sending sensitive information via unsecure channels.

The retention period depends on factors such as account management, service provision, legal compliance, dispute resolution, and policy enforcement.

Your Rights

Depending on your jurisdiction, you may have the following rights, subject to limitations:

  • Right to access/know: To request information about how your data is used and shared

  • Right to delete: To request deletion of your personal data

  • Right to correct: To request correction of inaccurate data

  • Right to portability: To request a copy of your data or transfer it to another service

  • Right to restrict processing: To request a limitation on how your data is used

  • Right to withdraw consent: If processing is based on consent

  • Right to appeal: To challenge a denied request

You may unsubscribe from promotional emails via the unsubscribe link. However, you may still receive transactional messages (e.g., order confirmations).

To exercise your rights, use the contact information below. We may ask for information to verify your identity before responding.

We do not discriminate against you for exercising your privacy rights. You may authorize an agent to submit requests on your behalf. We will require proof of this authorization and may request identity verification.

Contact Us

If you have any questions or wish to exercise your rights, please contact us at:
info@sublimebackdrop.com